1. No Returns or Refunds Policy
All Sales Final: Due to the nature of our products, we do not accept returns, exchanges, or issue refunds once a product has been purchased and shipped.
Final Sale Items: All purchases of Pavo 19 perfumes, attars, and related merchandise are strictly final.
2. Exceptions (Damaged or Defective Items)
We only replace items if they arrive defective or damaged. If you received a damaged item or the wrong product, please contact us within 48 hours of delivery at pavo19perfumes@gmail.com with your order number and photographic proof of the damage or incorrect item. If approved, we will issue a replacement at our discretion.